FAQ(Frequently Asked Questions)
Closing an account
- I want to close my account (I want to delete my account)
- If you wish to delete or cancel your account, kindly contact customer support.
Additionally, please note that IS6FX requires customers to independently complete the cancellation procedure for a single MT4/MT5 account.
To cancel a single account, please log in to My Page, navigate to [Home] → [Assets] → [Account List], and click the button to initiate the account cancellation process.
* Prior to canceling the contract, please ensure you have obtained transaction history data.
* Kindly note that all account balances and bonuses will be forfeited upon cancellation. If there is an account balance, please request a withdrawal before initiating cancellation.
* Please be aware that a canceled account cannot be reactivated.
* For any queries regarding the cancellation application, please contact customer support.