FAQ(Frequently Asked Questions)
We summarize frequently asked questions from customers.
Please check here first before making inquiries.
From the at the bottom right of the screen, you can solve the trouble with the chat bot.
If you have any questions, please check that.
If you still do not solve it, please contact us from the customer support.
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Account
- Flow of opening a real account
- What are the service restricted regions?
- What's the environment for trading?
- Can I open an account even if I am a minor?
- Can I open multiple accounts?
- Can I open a corporate account?
- Can I open an Islamic account?
- How to open an account via the campaign link?
- Account Maintenance Fee
Documents to be submitted
Change procedure
Demo account
FAQs
- I can't log in to My Page
- I don't know My page's password
- I can't log in to MT4 or MT5
- I don't know the MT4 password
- I haven't received the email
- My account is displayed as invalid and I can't log in to MT4
- MT4 displays no connections and I can't log in.
- About dormant accounts
- ISP (IS point), the ticket obtained in the gacha disappeared
- I didn't receive the bonus
Trading terms
- I'm new to Forex trading, is it okay?
- What are the conditions for loss cutting to be triggered?
- How many times is the leverage?
- Is there a margin call?
- How much of the currency is 1 lot?
- Is there a maximum order lot and maximum number of positions that can be held?
- What is pip?
- How much profit or loss will one pip make?
- How much is the commission for Forex trading?
- Are there any restrictions on scalping or trading?
- Can I cross order?
- Please tell me the difference between limit price and stop price.
Deposit
- If the deposit is made to an account with negative balance, will it trigger zero cut process?
- What are the deposit methods and the currencies that can be used?
- What is the minimum deposit amount?
- How much is the deposit fee?
- Can I use a credit card with other names?
- Can I use a debit card?
- Can I use a prepaid card?
- Why is the payment amount and billing amount different when I check it immediately after depositing?
- How soon will funds be reflected in my trading account after a deposit?
- Why was I charged in USD after credit card payment?
Withdrawal
- Please tell me how to withdraw money.
- Can I withdraw bonuses as well?
- I have lost my bonus after I withdrew funds. Why did this happen?
- Please tell me about the flow of withdrawal
- Can I hold a position while applying for a withdrawal?
- Is there an upper limit to the amount that can be withdrawn?
- Is there a withdrawal fee?
- I received a call from a bank of my registered withdrawal account. What should I do?
- What is a Swift Code?
- Can a third party request a withdrawal?
Transfer of funds
MT4
- Please tell me how to download MT4･MT5.
- I don't see currency pairs in MT4.
- How can I see the transaction history?
- Garbled characters when trying to trade on Mac.
- Can I use Robotic (AI) Auto Trader or Expert Advisor?
- An error has occurred and I can't use my EA.
- Displays waiting for chart to be updated and I can't trade.