Dear Valued Customers,

Thank you for choosing IS6FX.
We sincerely apologize for the great concern and anxiety caused by the recent unauthorized access to “Onamae.com Desktop Cloud.”

Prioritizing the protection of our customers’ assets, IS6FX has corrected the trading history and compensated for losses for the transactions confirmed as unauthorized trades related to this incident.
Below, we outline the status of our response and our ongoing efforts to strengthen security.

Our Response to Unauthorized Trades

We have cross-checked customer reports against trading histories, confirmed the relevant unauthorized trades, and carried out compensation and corrections accordingly.
We are deeply grateful to all customers who cooperated by contacting us and providing information. We also apologize once again for the time it took to verify and respond, and for keeping you waiting during this worrying time.

If you have any questions or notice any discrepancies in your current balance or trading history, please contact IS6FX Customer Support with the relevant account number and the date and time of the trades in question. We will review the matter, including any adjustments already made, and explain the breakdown and any necessary actions.

Status of Onamae.com Desktop Cloud

GMO Internet, Inc. continues to publish announcements regarding the unauthorized access to the service and its subsequent response.
For the latest information on the service provider’s status and precautions for your usage environment, please refer to the company’s official announcements.

▼ Onamae.com Official News
https://www.onamae.com/news/list/

Please note that the investigation status of the external service and the status of trades and compensation in your IS6FX account need to be checked separately. For any questions regarding your IS6FX account, please contact us.

IS6FX’s Efforts to Strengthen Security

IS6FX does not consider this matter closed with the completion of compensation. We will continue to review our measures to prevent unauthorized operations, detect them early, and limit the spread of damage.
Going forward, we will strengthen both our systems and operations with a focus on the following:

• Reviewing our monitoring system to detect suspicious access and unusual trading activity
• Inspecting and strengthening authentication and connection management for the Client Portal and trading accounts
• Clarifying account protection measures and trading resumption procedures in cases of suspected unauthorized use
• Ongoing review of access permissions, credentials, and vulnerability countermeasures for our management systems
• Improving our support system to communicate investigation results and response status accurately and clearly

We are committed to clearly distinguishing between measures implemented and matters not yet confirmed, and to providing information based only on what has been verified.

Measures We Ask Our Customers to Take

1. Change your passwords from a secure device

Please change the following passwords from a secure device that you manage yourself, not from a VPS environment whose security has not been confirmed.

• Your IS6FX Client Portal login password
• The trading passwords for all of your MT4/MT5 trading accounts

If you use the same password for other services, please change each to a different password. If you have already changed your passwords from a secure device, we will provide guidance based on that.

2. Enable two-factor authentication on the Client Portal

If you have not yet done so, please enable two-factor authentication on the Client Portal.

3. Check your VPS and trading account connections separately

Please do not assume that logging out of your VPS or changing your trading password alone has disconnected all existing connections from every device.
If you are concerned that a connection may remain, or if you do not wish to resume trading, please let our support team know. We will advise you on protective measures and necessary steps based on the status of the account concerned.
Also, please do not enter or save your new passwords on any VPS whose security has not been confirmed.

4. Check for unfamiliar trades or changes

If you notice any unfamiliar activity in your trading history, balance, or registered information, please save a record of the date, time, and screens, and contact us promptly.
If you hold open positions, stopping an EA or changing your trading environment may affect how those positions are managed. Rather than closing or restarting everything without understanding the situation, please consult us or your EA provider as needed.

5. Beware of suspicious communications

Never share your password or authentication codes with third parties by email, phone, or message. When logging in, please access the official IS6FX website via your usual bookmarks or similar.

Earning Your Trust Through Concrete Action

We believe that for customers to use our services with peace of mind, it is important not only to communicate in words but also to steadily implement concrete measures to protect assets and provide accurate information.
IS6FX takes the concerns and feedback we have received seriously and will continue working to improve our security measures and the quality of our response.

Thank you for your continued support of IS6FX.

IS6FX Customer Support