FAQs

About dormant accounts

Dormant accounts have previously been reactivated upon request on a case-by-case basis. However, following the changes to our account closure procedures, dormant accounts will be treated as closed and will be automatically closed.
Please note that we will not be able to reactivate or restore any account that has been automatically closed.

Automatic closure will only apply when both of the following conditions are met.
・The account has not been accessed for 90 days.
・The account balance is at or below the following amount for the respective account currency.
JPY:1,000JPY
USD:10USD
ZAR:160ZAR
BTC:BTC equivalent to 10USD
ETH:ETH equivalent to 10USD
USDT:10USDT
USDC:10USDC

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